COVID-19 UPDATE (APRIL 2020)
We are pleased to say that our US warehouses are still operational at this time. Although Covid-19 may affect the timeframe in which some orders are shipped and received, there are currently no shipping restrictions. We are working hard to make sure our standard shipping speeds are met as much as possible.
For orders to the US, Canada, and Mexico, please visit www.varley.com.
ENJOY FREE SHIPPING ON DOMESTIC ORDERS OVER £100
Our free shipping offer is only available via ground shipping. The free shipping offer will automatically be applied to your bag once you meet the required spend.
How long will my order take to ship?
We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship.
How long with it take my order to arrive?
Average shipping times:
Within the UK: 2 - 3 business days
Outside the UK: 3 - 5 business days
The above shipping times are estimates only. Actual delivery times may vary depending on shipping location.
Do you cover duties?
Please Note: Customers are responsible for any/all Duty and Custom Fees.
Why can’t I select my country from the checkout?
We have two different versions of our website. We facilitate USA and Canada orders from our USA warehouse and UK, EUROPE and International orders out of our UK warehouse. If you cannot select your country at checkout please switch between sites at the bottom of our homepage by selecting the flag icon. From there, you can toggle between our USA, UK and ROW stores.
Do you ship to PO Boxes?
Unfortunately we are unable to ship to PO Boxes. Please use an alternative address at checkout.
How can I track my order?
Once your order has shipped you should receive a confirmation with your tracking number and link attached.
Can I change or cancel my order?
To provide the fastest possible delivery to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or modify an order once it has been placed.
If there is an error with your order, please email firstname.lastname@example.org and we will do everything we possibly can to assist you.