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Delivery

Do you offer expedited shipping?

We do offer UK next working day delivery for all orders placed before 12pm (Mon-Thu) for £6.

What is Route Shipping Insurance?

Route is a third party application, that offers shipping insurance for all orders. Route ensures customer protection in the case of a lost, stolen, or damaged package.

You can easily opt out during the checkout process. If you purchase Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.

LOST PACKAGE
An order is considered lost if tracking never confirms package status as "delivered." If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made.

How many days following the last tracking update should I file my claim?
Domestic orders - 7 days
International orders - 20 days

* Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

STOLEN PACKAGE
An order is considered stolen if tracking confirms package status as "delivered," but was not received. Route asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim.

* Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

DAMAGED PACKAGE
If your item arrives damaged, unusable, or in an unacceptable condition, Route encourages customers to file a claim immediately. Please include photo reference of damaged item and packaging received.

* Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.

Visit route.com to learn more.

Does Varley ship internationally?

We are proud to say that we ship to (almost) all international destinations.


If you are based in the USA, Canada, Mexico, Central America, or South America please visit www.varley.com.
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